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Customer Support

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All information on "Contacting Us". Don't see the answer to your question below? Read another topic, search for a different keyword, or get in touch.

Where can I send a letter to the bank?

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Please send all correspondence to:

American Riviera Bank
P.O. Box 329
Santa Barbara, CA 93102

If you would like to address a specific person, please add their name to the second address line. Please do not mail cash.

You may also send feedback by using our Contact page.

Where can I give feedback?

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Give us a call at 805 965 5942, stop by your local branch, send us a Secure Message through online and mobile banking, or submit a form on our Contact page.

How do I get help with my accounts?

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Give us a call at 805 965 5942, stop by your local branch, or send us a Secure Message through online and mobile banking.

Where do I report account fraud?

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Give us a call at 805 965 5942, stop by your local branch, or send us a Secure Message through online and mobile banking.

I've legally changed my name. How do I update my accounts?

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Simply stop by your local branch and an associate can help you update your account information with your new name. Bring your new identification and documentation showing your name change (social security card, marriage certificate, etc.).

I'm traveling soon - what do I need to do before I go?

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Traveling can be hectic, so we’ve made things a little easier when it comes to your ARB accounts. You can use your mobile device anywhere to access your account online.

Give us a call at 805 965 5942, stop by your local branch, or notify us through secure messaging in online and mobile banking with your trip details. Here’s a quick list of what we need to know while you’re away:

Dates you’ll be traveling
The location (city/country) that you’ll be visiting
A good phone number to reach you, if necessary
The cards you’d like access to while traveling

How do I add a signer to my account?

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Give us a call at 805 965 5942 or stop by your local branch. You will need the following information from the new signer:

Legal Name
Social Security Number
Date of birth
Copy of Identification (CA driver's license or US Passport)
Street Address (& Mailing address, if different)
Phone Number
Email Address
Employer Name & Address
Occupation
Mother's Maiden Name
Birthplace City, State and Country

How do I make changes to my information, such as my home address, email, or phone number?

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Give us a call at 805 965 5942, stop by your local branch, or update your profile through online and mobile banking.

Ask an Expert¶

Heidi Cummings¶

First Vice President, Regional Branch Manager

Send E-mail
805 296 1771
NMLSR: #1038237
Location: Paso Robles

LinkedIn Bio .vcf card

Ask an Expert¶

Dustin Reese¶

Vice President, Branch Manager

Send E-mail
805 540 6243
NMLSR: #1097395
Location: San Luis Obispo

LinkedIn Bio .vcf card

Contact us¶

Call us during business hours, send an email, or use the form.

Contact Locations & hours

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Customer Support

Customer Support

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Deposit accounts ¶

Small Business Administration Loans ¶

Loans ¶

Banking Services ¶

Business Solutions¶

Deposit Accounts ¶

Loans and Credit ¶

Fraud Protection ¶

Accounts Receivable Solutions ¶

Accounts Payable Solutions ¶

Banking Services ¶

Reporting and Liquidity ¶

Commercial Solutions¶

Checking ¶

Savings ¶

Other Services ¶

Digital Banking ¶

Personal Loans ¶

Residential Loans ¶

Personal Solutions¶

Community ¶

Resources ¶

Community¶

Access Personal and Small Business Digital Banking¶

Access Commercial Banking¶

Ask an Expert¶

Heidi Cummings¶

Ask an Expert¶

Dustin Reese¶

Contact us¶