All information on "Online and Mobile Banking". Don't see the answer to your question below? Read another topic, search for a different keyword, or get in touch.
Located within your ARB Mobile Banking App1, Card Controls & Alerts gives you instant control of how and when your card can be used. Can't find your card? Turn it off in the app! Don't want it used for online purchases? Block them with the app!
1 American Riviera Bank does not charge a fee for the use of Card Transaction Alerts. If you do not already have a data plan with your wireless service provider, data rates may apply.
On the Accounts tab of online banking, click display options then select the account you wish to rename, enter the nickname, then click submit.
You must log into Online Banking via a browser prior to logging into the mobile app for the first time. On the homepage, you may enter your username then click Continue to access Digital Banking. Click here for help downloading our new Mobile Banking App.
A Secure Access Code is required when you log in on a new or unregistered device. An access code is also required when authorizing certain online transactions like an external transfer or a wire. These codes are used to prevent fraud and protect your account.
In order to transfer funds from your ARB account to an account at another Financial Institution, you must set up an External Transfer, which links the two accounts in Online Banking.
Go to Move Money then go to the Manage Accounts tab. Click the "Add Accounts" button and select the External option. Enter the required information and click continue. The account will be verified with micro-deposits and then be available for transfer.
You may place a stop payment on a single check or multiple checks (if they checks are in sequence) provided they have not already cleared your account.
Go to Self Service, then select Stop Payment. Choose the account the check was written against and enter the check details, such as, check number, amount, date, and payee name.
Click Add Personal in the personal finance widget on the accounts tab of the home page. Please watch the tutorial below.
In Online Banking, go to the Personal Finance Widget, select view details, then click Budgets. You can start from scratch or you can auto-generate. Watch the tutorial below for more information.
Online History is will show the last 12 months of activity on the account. To select a range of dates please watch the video below.
Check orders typically arrive 7-14 business days from the date submitted.
For first time orders, it is best to reach out to your nearest branch for assistance with your order, or call us at 805 965 5942.
To reorder checks, go to Tools and the Check Reorder window will open. Select your account and click "Submit." You will be redirected to our check vendor's website to place your re-order.
You may only cancel a loan payment that is set up to be sent on a future date. If the payment was dated for the same day it was set up, it will process in real time so you will need to contact your loan officer.
Go to Move Money, then select Loan Payment and go to the Activity tab. Identify the payment you would like to cancel and click the kabob icon (three horizontal dots) next to the dollar amount to access the menu. Select Cancel and confirm that you would like to cancel.
Go to Move Money, then select "Loan Payment." The page will prompt for the "from" account and the loan you wish to make a payment to. There is a drop down of payment types to ensure your loan is paid correctly.
Reach out to your loan officer, or give us a call at 805 880 7606, or [email protected], or send us a secure message in online and mobile banking and we will get it set up for you.
Your electronic statements will begin the month you sign up for them and will be stored for 18 months in Online Banking. If you need to keep statements for permanent record, we recommend you download them each month.
Go to Accounts and select Documents then click view statements. A new window will open listing all accounts statements available for viewing and download.
Go to Move Money, then select Transfer to begin setting up the transfer. Select the frequency of the transfer from the drop down menu.
Funds transfers are posted instantly to the accounts.
You may only cancel a transfer that is set up to be sent on a future date. If the transfer was dated for the same day it was set up, it will process in real time so you will need to make a reverse transfer to put the funds back.
Go to Move Money, then select Transfer and go to the Activity tab. Identify the transfer you would like to cancel and click the kabob icon (three horizontal dots) next to the dollar amount to access the menu. Select Cancel and confirm that you would like to cancel.
There are several ways to get to the Transfers page. You may click the "Transfer" button on an account's tile from your Home page. You can also make a transfer by going to Move Money and selecting Transfer. To make a Quick Transfer from your Account Activity page click the "Transfer" button from the top right hand corner. Once you are on the Transfer page. Select the account you would like to pay from and the account you are sending the funds to, then enter the amount and date to make the transfer. When you are ready click "Continue" confirm the transfer details and click "Submit"
Tap the + , then select Deposit. Tap continue twice, then tap front to take a photo of the front of the check, then tap back to take a photo of the back of the check. It will ask you to select the deposit account you want the funds to go into, then enter the amount and the email you want the receipt to go to.
Things to keep in mind when making a mobile deposit:
If it’s a merchant error that you accidentally authorized, please try to resolve it with the merchant.
If it's an unauthorized transaction, call us directly at 805 965 5942 or stop by your local branch for assistance.
To export transaction history manually to your financial management software, select an account from the online banking homepage. Select the download button above the search bar, then choose the file type to export to.
NOTE: You don't have to sign into the Bank's website to manually download transactions into your financial management software if you are using an Intuit product, Quicken/QuickBooks will do it automatically - Intuit's Direct Connect communicates directly with online banking. Follow the instructions in One Step Update within Quicken/QuickBooks to get started.All accounts linked to your online banking for viewing will be listed on your Home page. To view recent transactions click anywhere on the account's tile or click the actions menu and select "View Activity".
Click on the biller's name from your list of billers and select "Add Reminder" Enter the reminder details and click "Add reminder."
Yes. You will need to login with your Login ID and password first, then you can enable the Touch or Face ID feature.
In the ARB app, tap the button below the login box. It will be called Face ID, Touch ID or Biometrics, depending on your phone. Login with your Login ID and password, then follow the steps to allow the ARB app to use your phone's biometrics settings to log into online banking.
Multifactor Authentication is an additional level of security to protect your online access. After entering a correct Login ID and password, you will be prompted to select a "secure access delivery method." You can have the code sent in a text message (SMS), receive a phone call, or through a soft token or physical token.
After entering the code provided, you will be directed to your online banking home page.
In Online Banking, click Self service, then Self Administration
In Commercial Online Banking, go to Administration, then Self Administration. You may change your password or username (Login ID) by clicking on the corresponding menu links.
If you don't know your username, please call us at 805 880 7606.
At the bottom of the Online Banking login box, click Reset Password. It will ask you to enter your Login ID, then click Submit to reset your password. You will be prompted to select a secure access code delivery method to confirm your identity. After entering the code you will be able to set up a new password. Note: If you have made three unsuccessful attempts to login, you will not be able to reset your password on your own. Give us a call at 805 880 7606 and we would be happy to assist you.
If you do not know your Login ID, give us a call at 805 880 7606 and we would be happy to assist you.
In the ARB app, tap the button below the login box. It will be called Face ID, Touch ID or Biometrics, depending on your phone. Login with your Login ID and password, then follow the steps to allow the ARB app to use your phone's biometrics settings to log into online banking.
In Bill Pay, select the "Pay someone new" option at the top of your list of payees. This will open a window that will provide a list of popular payees or you can use the search bar to look up a company or person.
You can cancel a payment as long as it is still in "pending" status.
Go to Bill Pay and select the payment from the activity list on the left of your list on billers. You may select "cancel" to remove the payment entirely, or "modify" to make changes to the payment.
If you have confirmed with the payee that the check has not arrived, contact Digital Support at 805-880-7606.
To the right of each Biller, under the Send On date, it will list the date it will be delivered by and state Electronic or Check.
Please note: the check may be cashed before the estimated delivery date, so it is important to make sure you have enough money in your account to cover the payment if it cashed earlier than the estimate.
Click on the biller's name from your list of billers and select "Set up auto-pay", enter the payment details and set the frequency of the payment, then click Save auto-pay options.
If the biller is eligible for eBills, the eBill icon will be listed next to the biller's name. Click the Setup eBill link and enter the requested information then click continue.
When all requested information has been provided close the setup window. Your eBill will be set up for the payee. It may take 1-2 billing cycles before you receive your first bill. If you want to discontinue your paper bill, please contact your payee directly.
eBills is a service within Bill Pay that links to the statement coming from the biller. Bill Pay will send you a reminder and let you know how much is due and when.
Click on the biller's name from your list of billers and select "Set up auto-pay" Enter the payment details and set the frequency of the payment then click Save auto-pay options.
In Online Banking, go to Self Service, then Alerts. On the alerts landing page, you can view and update the security alerts or select the "New Alert" button to create an account, history, online transaction, or reminder alert.
In Commercial Online Banking, go to Administration, then Alerts. On the alerts landing page, you can view and update the security alerts or select the "New Alert" button to create an account, history, online transaction, or reminder alert.
At the bottom of the Online Banking login box, click "Reset Password." It will ask you to enter your user name, social security number and account number then click submit.
You will be prompted to receive a security code by phone call or text. After entering the code you will be able to set up a new password and log into your digital banking. If you do not know your username, give us a call at (805) 880-7606 and we would be happy to assist you.
If you have made three unsuccessful attempts to login, you will not be able to reset your password on your own. Give us a call at 805 880 7606 and we would be happy to assist you.
Log into Online Banking via an internet browser, go to Accounts and select Documents then click view statements. A new window will open with the statements agreement. Scroll to the last page of the agreement and enter the code listed there to agree to the terms and conditions. You will then be taken to the statements portal.
On the homepage of our website (americanriviera.bank), select the Enroll in Digital Banking option at the bottom of the login box. Complete the information to confirm your identity, create signon information, and review your information.
Our online banking supports the current and two previous versions of Google Chrome, Mozilla Firefox, Microsoft Edge and Apple Safari. Internet Explorer 11 is no longer supported.
The safest way to use your debit card to make purchases online is using Digital Wallet. Digital Wallet (Apple Pay, Google Pay, and Samsung Pay) allow you to make purchases in apps and online and do person-to-person transactions safely because, when you use one of these digital wallets, your card number is replaced by a unique code for each transaction. That means your actual debit card number is never shared, adding an extra layer of security when you shop.
If you use your debit card number directly:
The easiest way to get a new debit card is to come into your local branch. We can print you a card and you can create your personal identification number (PIN) in the branch so the card is ready-to-use before you leave. You can also give us a call at 805 965 5942 or send us a Secure Message through online and mobile banking and we can have a card and PIN mailed to you.
To add your American Riviera Bank debit card to your device’s digital wallet, simply locate the appropriate app on your phone and follow the instructions for adding your card to the app.
NOTE: Digital wallets require verification with the bank. Make we have your current email address and phone number on file before trying to add your debit card to your digital wallet.
Use your mobile app to freeze your card immediately.
In your ARB Mobile Banking App1, tap More, Cards. then Freeze to stop unauthorized transactions from posting to your account. All transactions will be declined while the card is in a frozen status except for recurring/auto payments. Learn more.
Report a lost or stolen debit card by phone at 800-754-4128 (727-227-9012 International).
1 American Riviera Bank does not charge a fee for the use of Card Transaction Alerts. If you do not already have a data plan with your wireless service provider, data rates may apply.
Stop by your local branch - you can choose a new personal identification number (PIN) and test it out before you leave.
The CVV Number ("Card Verification Value") on your debit card is a 3-digit number found on the back of your card. Providing your CVV number to an online merchant proves that you actually have the physical credit or debit card - and helps to keep you safe while reducing fraud.
Your CVV is not your PIN (Personal Identification Number) - you should never provide your PIN to anyone.
Call the number that arrived in the mail with your card.
NOTE: Your Personal Identification Number (PIN) arrives separately.
Need help? Give us a call at 805 965 5942 or stop by your local branch.
Your routing number identifies the location where your account was opened. You may be asked for your checking account routing number when you're making a payment online or by phone, or when you order checks. It's also referred to as an RTN, a routing transit number or an ABA routing number.
American Riviera Bank's routing number is 122244333.
You can also find the routing number on the bottom of your checks, next to your account number.
Give us a call at 805 880 7606, email us at [email protected], or send us a Secure Message through online and mobile banking.
Read moreDebit card limits for personal accounts are $500 at an Automated Teller Machine (ATM) and $2,500 for Point of Sale (POS) transactions.
Debit card limits for business accounts are $500 at an Automated Teller Machine (ATM) and $5,000 for Point of Sale (POS) transactions.
If you need to have your limit temporarily raised, give us a call at 805 965 5942.
You can place a stop payment through online and mobile banking by go going to Self Service, then select Stop Payment.
You can also give us a call at 805 965 5942, or stop by your local branch.
Stop by your local branch and we would be happy to assist you. Due to the security risk of wire transfers, we cannot accept wire transfer requests via the phone or email. However, you may call us at 805 965 5942 or send wire instructions ahead of time (be sure to use encrypted email anytime you send account information via email) so we can prepare the documents for you to sign when you come in. Wire transfers are also available through online banking and commercial online banking for an additional charge.
Learn more:
Give us a call at 805 965 5942, stop by your local branch, or send us a Secure Message through online and mobile banking.
Tax documentation is mailed to you in January of each year. If you need a copy of your tax documentation, give us a call at 805 965 5942 or stop by your local branch. You can also access your tax documents in online and mobile banking.
Traveling can be hectic, so we’ve made things a little easier when it comes to your ARB accounts. You can use your mobile device anywhere to access your account online.
Give us a call at 805 965 5942, stop by your local branch, or notify us through secure messaging in online and mobile banking with your trip details. Here’s a quick list of what we need to know while you’re away:
Assistant Vice President, Branch Manager
Send
E-mail
805 335 8117
NMLSR: #1166460
Location: Montecito
