Customer Support

Customer Support

All information on "Contacting Us". Don't see the answer to your question below? Read another topic, search for a different keyword, or get in touch.

Where can I send a letter to the bank?
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Please send all correspondence to:

American Riviera Bank
P.O. Box 329
Santa Barbara, CA 93102

If you would like to address a specific person, please add their name to the second address line. Please do not mail cash.

You may also send feedback by using our Contact page.

How do I get help with my accounts?
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Give us a call at 805 965 5942, stop by your local branch, or send us a Secure Message through online and mobile banking.

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Where do I report account fraud?
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Give us a call at 805 965 5942, stop by your local branch, or send us a Secure Message through online and mobile banking.

I've legally changed my name. How do I update my accounts?
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Simply stop by your local branch and an associate can help you update your account information with your new name. Bring your new identification and documentation showing your name change (social security card, marriage certificate, etc.).

I'm traveling soon - what do I need to do before I go?
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Traveling can be hectic, so we’ve made things a little easier when it comes to your ARB accounts. You can use your mobile device anywhere to access your account online. 

Give us a call at 805 965 5942, stop by your local branch, or notify us through online and mobile banking with your trip details. Here’s a quick list of what we need to know while you’re away:

  • Dates you’ll be traveling
  • The location (city/country) that you’ll be visiting
  • A good phone number to reach you, if necessary
  • The cards you’d like access to while traveling
How do I add a signer to my account?
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Give us a call at 805 965 5942 or stop by your local branch. You will need the following information from the new signer:

  • Legal Name
  • Social Security Number
  • Date of birth
  • Copy of Identification (CA driver's license or US Passport)
  • Street Address (& Mailing address, if different)
  • Phone Number
  • Email Address
  • Employer Name & Address
  • Occupation
  • Mother's Maiden Name
  • Birthplace City, State and Country
How do I make changes to my information, such as my home address, email, or phone number?
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Give us a call at 805 965 5942, stop by your local branch, or update your profile through online and mobile banking.

What do I do if my Debit Card is showing a transaction I don't recognize or there is an error in the amount?
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If it’s a merchant error that you accidentally authorized, please try to resolve it with the merchant first. If it's a transaction you don't recognize or remember, give us a call immediately at 805 965 5942, stop by your local branch, or notify us through Secure Messaging in online and mobile banking.

You can stay in control of your debit card expenditures and keep your account safe from suspicious activity by checking online and mobile banking frequently. In addition, you can sign up for Card Alerts which notify you via text or email when transactions meet criteria you pick, including:

  • Minimum Transaction Amount
  • Fuel
  • International
  • Online/Phone/Mail Order
  • Card Not Present
  • ATM Withdrawals
  • Declines
  • Cash Back
Where can I give feedback?
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Give us a call at 805 965 5942, stop by your local branch, send us a Secure Message through online and mobile banking, or submit a form on our Contact page.

Ask an Expert

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Kim Gibas

Assistant Vice President, Retail Service & Support Manager

Send E-mail
805 335 8135
Location: Santa Barbara

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Heidi Cummings

Vice President, Branch Manager

Send E-mail
805-296-1771
NMLSR: #1038237
Location: Paso Robles

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Contact us

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