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Give us a call at 805 880 7606, email us at [email protected], or send us a Secure Message through online and mobile banking.
Read moreTax documentation is mailed to you in January of each year. If you need a copy of your tax documentation, give us a call at 805 965 5942 or stop by your local branch. You can also access your tax documents in online and mobile banking.
When switching computers your drivers need to be reinstalled.
You can call our Digital Assistance Line at 805-880-7606 and our Digital Banking Team will be happy to assist with reinstalling your drivers.
You must log into Online Banking via a browser prior to logging into the mobile app for the first time. On the homepage, you may enter your username then click Continue to access Digital Banking. Click here for help downloading our new Mobile Banking App.
Go to Administration then Company Administration. In the Manager Users tab, click on the users name to manage, then click pencil icon by Services & Accounts to edit.
Commercial banking offers several reports that show account balances, checks that have cleared, and online activity as well as the option to create custom reports.
Payee match uses Optical Character Recognition (OCR) to match the name of the payees from your Issued Checks File against the items presented in your account. Any payees that do not match will be listed in your Exception Items for your review.
ACH Positive Pay is part of our comprehensive transaction management system for fraud detection. Incoming ACH debits are verified against a list of authorized transactions you provide the system; any ACHs that are not entered on your list of approved payments will be sent to you for review.
Positive Pay is a fraud detection system. Incoming ACH debits and checks are verified against a list of authorized transactions you provide the system. Any transactions that are not listed as authorized are sent to you to decide if they should be paid or returned.
Our comprehensive transaction management system encompasses check positive pay, ACH positive pay, account reconciliation, and automated ACH reporting—all in a single platform.
Remote Deposit Capture allows you to deposit batches of checks using a desktop check scanner rather than coming into one of our branches to make a deposit. We have scanners available to rent or purchase.
"Authorized" indicates the payment was drafted and has been approved to process. You can review the current status of the payment and its process date in the History tab.
A Secure Access Code is required when you log in on a new or unregistered device. An access code is also required when authorizing certain online transactions like an external transfer or a wire. These codes are used to prevent fraud and protect your account.
Yes, a signer on the accounts can have admin access to set up additional users to view the accounts online. The admin is responsible for monitoring the actions of the additional users.
To add a user, go to Administration and select Company Administration then click the "Create new user" button. You will be prompted to enter the individual's contact info, set their account access and create a username and temporary password. For example, an admin may give a user access to view the account only. That user will not be able to make transfers between accounts.
0 of 1 Approval: the ACH has been submitted for approval. A user with the approval role needs to approve the ACH in their Approvals menu before the transmit date of the ACH.
Transmitted: the ACH has been approved and the file has been transmitted to our warehouse where it will wait until it is time to process.
Processed: the ACH file has been sent.
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The best way to think of a payment's effective date is the date the funds will show in the recipient's account.
Example: You are creating a payroll file on Tuesday which you would like to credit the recipients' accounts on Friday. Friday would be the effective date.
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To send an ACH through your online banking you will need to go to Move Money and select ACH. For a one-time payment go to the "Send money without a template" button. If this is an ACH you will be sending frequently click the "Create a Template" button to save the information and quickly send it next time.
Yes! You can apply for ACH Collections.
Email Digital Banking at [email protected] to request the ACH Services application. This service goes through an additional underwriting process and may take slightly longer for approval than ACH origination services. You may call the support group for help with this application at 805 880 7606 and we will be happy to assist you.
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ARB offers online banking with ACH services that allows you to manage and make those payments online.
Email Digital Banking at [email protected] to request the ACH Services application. The application will ask the types of payments, average file amounts, and the frequency at which you would like to process those payments. You may call the support group for help with this application at 805 880 7606 and we will be happy to assist you.
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To initiate a wire through your online banking you will need to go to Move Money and select Wire. Complete the required fields and click continue. If you will send wires to this recipient in the future be sure to enter a template name so the details will be saved. Enter your recipient's wiring instructions and click "Verify" to send the wire. Click "submit for approval" to send the wire to another user to view and approve.
Domestic Wire
International Wire
To send an international wire go to Move Money and click Wire Transfer. Select international from the Wire Type drop down menu and enter the wire information. If you will send wires to this recipient in the future be sure to enter a template name so the details will be saved.
To initiate wires from your business accounts online please reach out to the digital banking group at 805-880-7606 or your account officer to request the online banking with wire services application. The application will ask for estimated wire amounts, frequency, and types of wires you plan on sending.
Once completed and signed, you can scan and email the form to [email protected].
To delete a user go to Administration, Company Administration and select the user from the Manage Users list. Click the "x" button by User Information and then confirm you would like to delete the user.
Yes, users can draft payments and transfers for an admin to log in to approve.
The admin would need to make sure only the "Allow user to set up templates" role is selected if the user should not approve any transactions. If the user should approve some, but not all, transaction types the admin can limit their access in the services section by not checking the Transmit check box.
To enroll in business bill pay, go to Money Movement and select Bill Pay. You will then be prompted to start setting up your payees and sending payments.
You can send money electronically a variety of ways:
You may place a stop payment on a single check or multiple checks (if they checks are in sequence) provided they have not already cleared your account.
Go to Self Service, then select Stop Payment. Choose the account the check was written against and enter the check details, such as, check number, amount, date, and payee name.
Online History is will show the last 12 months of activity on the account. To select a range of dates please watch the video below.
Check orders typically arrive 7-14 business days from the date submitted.
For first time orders, it is best to reach out to your nearest branch for assistance with your order, or call us at 805 965 5942.
To reorder checks, go to Tools and the Check Reorder window will open. Select your account and click "Submit." You will be redirected to our check vendor's website to place your re-order.
Go to Accounts and select Documents then click view statements. A new window will open listing all accounts statements available for viewing and download.
Go to Move Money, then select Transfer to begin setting up the transfer. Select the frequency of the transfer from the drop down menu.
Funds transfers are posted instantly to the accounts.
You may only cancel a transfer that is set up to be sent on a future date. If the transfer was dated for the same day it was set up, it will process in real time so you will need to make a reverse transfer to put the funds back.
Go to Move Money, then select Transfer and go to the Activity tab. Identify the transfer you would like to cancel and click the kabob icon (three horizontal dots) next to the dollar amount to access the menu. Select Cancel and confirm that you would like to cancel.
There are several ways to get to the Transfers page. You may click the "Transfer" button on an account's tile from your Home page. You can also make a transfer by going to Move Money and selecting Transfer. To make a Quick Transfer from your Account Activity page click the "Transfer" button from the top right hand corner. Once you are on the Transfer page. Select the account you would like to pay from and the account you are sending the funds to, then enter the amount and date to make the transfer. When you are ready click "Continue" confirm the transfer details and click "Submit"
Tap the + , then select Deposit. Tap continue twice, then tap front to take a photo of the front of the check, then tap back to take a photo of the back of the check. It will ask you to select the deposit account you want the funds to go into, then enter the amount and the email you want the receipt to go to.
Things to keep in mind when making a mobile deposit:
If it’s a merchant error that you accidentally authorized, please try to resolve it with the merchant.
If it's an unauthorized transaction, call us directly at 805 965 5942 or stop by your local branch for assistance.
To export transaction history manually to your financial management software, select an account from the online banking homepage. Select the download button above the search bar, then choose the file type to export to.
NOTE: You don't have to sign into the Bank's website to manually download transactions into your financial management software if you are using an Intuit product, Quicken/QuickBooks will do it automatically - Intuit's Direct Connect communicates directly with online banking. Follow the instructions in One Step Update within Quicken/QuickBooks to get started.All accounts linked to your online banking for viewing will be listed on your Home page. To view recent transactions click anywhere on the account's tile or click the actions menu and select "View Activity".
Yes. You will need to login with your Login ID and password first, then you can enable the Touch or Face ID feature.
In the ARB app, tap the button below the login box. It will be called Face ID, Touch ID or Biometrics, depending on your phone. Login with your Login ID and password, then follow the steps to allow the ARB app to use your phone's biometrics settings to log into online banking.
Multifactor Authentication is an additional level of security to protect your online access. After entering a correct Login ID and password, you will be prompted to select a "secure access delivery method." You can have the code sent in a text message (SMS), receive a phone call, or through a soft token or physical token.
After entering the code provided, you will be directed to your online banking home page.
In Online Banking, click Self service, then Self Administration
In Commercial Online Banking, go to Administration, then Self Administration. You may change your password or username (Login ID) by clicking on the corresponding menu links.
If you don't know your username, please call us at 805 880 7606.
At the bottom of the Online Banking login box, click Reset Password. It will ask you to enter your Login ID, then click Submit to reset your password. You will be prompted to select a secure access code delivery method to confirm your identity. After entering the code you will be able to set up a new password. Note: If you have made three unsuccessful attempts to login, you will not be able to reset your password on your own. Give us a call at 805 880 7606 and we would be happy to assist you.
If you do not know your Login ID, give us a call at 805 880 7606 and we would be happy to assist you.
In the ARB app, tap the button below the login box. It will be called Face ID, Touch ID or Biometrics, depending on your phone. Login with your Login ID and password, then follow the steps to allow the ARB app to use your phone's biometrics settings to log into online banking.
In Online Banking, go to Self Service, then Alerts. On the alerts landing page, you can view and update the security alerts or select the "New Alert" button to create an account, history, online transaction, or reminder alert.
In Commercial Online Banking, go to Administration, then Alerts. On the alerts landing page, you can view and update the security alerts or select the "New Alert" button to create an account, history, online transaction, or reminder alert.
At the bottom of the Online Banking login box, click "Reset Password." It will ask you to enter your user name, social security number and account number then click submit.
You will be prompted to receive a security code by phone call or text. After entering the code you will be able to set up a new password and log into your digital banking. If you do not know your username, give us a call at (805) 880-7606 and we would be happy to assist you.
If you have made three unsuccessful attempts to login, you will not be able to reset your password on your own. Give us a call at 805 880 7606 and we would be happy to assist you.
Log into Online Banking via an internet browser, go to Accounts and select Documents then click view statements. A new window will open with the statements agreement. Scroll to the last page of the agreement and enter the code listed there to agree to the terms and conditions. You will then be taken to the statements portal.
Click here to access mobile banking,
On the homepage of our website (americanriviera.bank), select the Enroll in Digital Banking option at the bottom of the login box. Complete the information to confirm your identity, create signon information, and review your information.
Our online banking supports the current and two previous versions of Google Chrome, Mozilla Firefox, Microsoft Edge and Apple Safari. Internet Explorer 11 is no longer supported.
The easiest way to get a new debit card is to come into your local branch. We can print you a card and you can create your personal identification number (PIN) in the branch so the card is ready-to-use before you leave. You can also give us a call at 805 965 5942 or send us a Secure Message through online and mobile banking and we can have a card and PIN mailed to you.
To add your American Riviera Bank debit card to your device’s digital wallet, simply locate the appropriate app on your phone and follow the instructions for adding your card to the app.
NOTE: Digital wallets require verification with the bank. Make sure we have your current email address and phone number on file before trying to add your debit card to your digital wallet.
Use your mobile app to freeze your card immediately.
In your ARB Mobile Banking App1, tap More, Cards. then Freeze to stop unauthorized transactions from posting to your account. All transactions will be declined while the card is in a frozen status except for recurring/auto payments. Learn more.
Report a lost or stolen debit card by phone at 800-754-4128 (727-227-9012 International).
1 American Riviera Bank does not charge a fee for the use of Card Transaction Alerts. If you do not already have a data plan with your wireless service provider, data rates may apply.
Call 1 855 267 5308 to change the PIN on your card or stop by your local branch - you can choose a new personal identification number (PIN) and test it out before you leave.
The CVV Number ("Card Verification Value") on your debit card is a 3-digit number found on the back of your card. Providing your CVV number to an online merchant proves that you actually have the physical credit or debit card - and helps to keep you safe while reducing fraud.
Your CVV is not your PIN (Personal Identification Number) - you should never provide your PIN to anyone.
Call 1 855 267 5308 to activate your card.
NOTE: Your Personal Identification Number (PIN) arrives separately.
Need help? Give us a call at 805 965 5942 or stop by your local branch.
Stop by your local branch and we would be happy to assist you. Due to the security risk of wire transfers, we cannot accept wire transfer requests via the phone or email. However, you may call us at 805 965 5942 or send wire instructions ahead of time (be sure to use encrypted email anytime you send account information via email) so we can prepare the documents for you to sign when you come in. Wire transfers are also available through online banking and commercial online banking for an additional charge.
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