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How do I set up reminders in bill pay?
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In the Bill Pay Management center, locate the payee you'd like to enable reminders for and click Reminder. It will walk you through the steps to establish the new reminder for that payee.

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How do I add a new biller to bill pay?
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In the Bill Pay Management center, select the Add Company or Person option at the top of your list of payees. This will open a window that will provide a list of common bill types or you can click the "person" tab to send to an individual.

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Can I cancel a bill payment?
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You can cancel a payment as long as it is still in "pending" status.

Go to the Bill Pay Management center. The pending payments will be listed in their own section toward the right of the page. You may select Cancel to remove the payment entirely, or Change to make changes to the payment.

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What is Popmoney?
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Popmoney is an electronic funds transfer service (similar to using Venmo) offered through Bill Pay.

You can access Popmoney through the Bill Pay Management center. The system will prompt you to enter the recipient's first name, last name, and either their contact information or their banking info along with the payment information (amount, send date, paying account).

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My bill payment didn't arrive; what do I do?
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If you have confirmed with the payee that the check has not arrived, your best bet is to reach out to Bill Pay Support directly at 888 918 7422. This will ensure the most timely response and quickest resolution.

How do I know if a bill payment is being sent electronically or via check?
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If the payment has already been made, click Activity, then select the transaction. It will list how it was processed, as well as when it should arrive and when it was debited from the account.

If you have scheduled the payment, click Activity, then select the transaction. It will list how it will be processed (Check or Electronic) as well as when it should arrive.

If you are in the process of making a payment, when you get to the “Review Payments” screen, if it is paying electronically, it will tell you when it will be delivered. If is being sent by check, it will estimate when the check may be cashed. Please note: the check may be cashed before the estimated date, so it is important to make sure you have enough money in your account to cover the payment if it cashed earlier than the estimate.

How do I set my bills to pay automatically?
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You can set up AutoPay within the Bill Pay Management center (in the Transactions menu).

If you have eBills set up, it will look at the bills for amounts and due dates. Click AutoPay, then Set Up AutoPay. It will have you select the delivery date, ask what amount you want to pay automatically, and allow you choose if you want to be notified and when.

If you have not set up eBills, you can manually add the information. Click AutoPay, then Set Up AutoPay. It will have you enter an amount, memo, delivery date, frequency, and duration, and allow you choose if you want to be notified and when.

    How do I set up eBills?
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    You may set up and manage eBills in the Bill Pay Management center. Simply locate the payee and click the eBills link. It will walk you through setting up an eBill. Note: Not all billers support eBills, but most larger billers (insurance companies, utilities, credit card companies, etc.) do.

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    What is eBills?
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    eBills is a service within Bill Pay Management that links to the statement coming from the biller. Bill Pay will send you a reminder and let you know how much is due and when. it will also store a copy of the bill within Bill Pay Management.

    You may set up and manage eBills in the Bill Pay Management center. Simply locate the payee and click the eBills link. It will walk you through setting up an eBill. Note: Not all billers support eBills, but most larger billers (insurance companies, utilities, credit card companies, etc.) do.

    How do I set up recurring bill payments?
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    You may set up and manage recurring payments in the Bill Pay Management center. Simply locate the payee and click the AutoPay link. It will walk you through setting up an recurring schedule.

    Download the ARB Mobile App at the Apple App Store or Google Play Store.

    What is the difference between Bill Pay Management and Quick Bill Pay?
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    Quick Bill Pay allows you to quickly and easily send a payment to an established payee. Bill Pay Management allows you to add and delete payees, set up auto pay, and view detailed payment history.

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    Digital Support

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    Amanda Hillas

    Assistant Vice President, Service Manager

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    805 730 7868
    Location: Santa Barbara

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